FAQs

We update this page regularly to help answer your questions if you have a suggestion for this page to make it more useful, please email us at hello@mavrickandmere.com.

MAVRICK & MERE

Where do you make your bags?

Our handbags are designed in New Zealand and made in the beautiful Hanoi Vietnam

Tell me more about the leather you use?

We use cowhide leather

Any tips and tricks for leather handbag care?

Yes! Check out our leather care page.

I can't decide which bag to get, can you help me with some fashion advice?

Of course! We love styling. Send us an email at hello@mavrickandmere.com, we would be more than happy to provide you style advice 

Your Order, Transactions and Payment

How do I amend an order?

Please email our customer service for help - hello@mavrickandmere.com

What forms of payment do you take?

We offer credit card, Afterpay, Laybuy and Paypal.

Is it safe to use my credit card on mavrickandmere.com?

We use Shopify, this is a secured platform that does not expose any of your details. 

What currency are your prices in?

Our prices range between these currencies: NZD, AUD, GBP, USD, CAD, EUR. 

I haven't received an order confirmation, did you get my order?

Please email us at hello@mavrickandmere.com and we will sort this out for you.

Shipping Information

How do I track my order?

You would have received your tracking number in an email, please go to

https://www.fastway.co.nz/tools/track/ to track your order. 

Do I need to sign for my delivery?

Yes, as we ship high value items we want to make sure they get into the right hands therefore your signature is required.

Can I change or redirect the delivery address?

Once you have received your tracking code you cannot alter the address. If you haven't received this please email us. 

How much is shipping?

Shipping is free with NZ. Outside NZ please check our shipping page.

Do you ship internationally? 

Yes we can! 

How long does delivery take?

Please refer to our delivery time-frames here.

Do you deliver to P.O boxes?

No, because our items are to big to fit inside.

Who do I contact about a delivery issue or missing package?

Please email us at hello@mavrickandmere.com

Returns, Refunds, Exchanges and Warranties

What is Mavrick & Mere's return and warranty policy?

Please refer to our policy page here.

How do I return a bag?

Yes we do, if this is within our returns policy please email us and we will provide a return address and a refund.  

Can I exchange an item?

Yes we are happy to exchange or provide a credit note. Please email customer service at hello@mavrickandmere.com.

Tell me more about your privacy policy?

We like to protect our customers personal information, please refer to our policy page. 

Gift Cards

Do you offer gift vouchers?

Yes we can, please email us with the dollar amount and the lucky person's name and we will email this across to you. 

Email: hello@mavrickandmere.com